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Businesses can learn from Australian cricket about crisis communications

There’s much businesses can learn about handling crisis communications from the recent ball-tampering scandal that has engulfed Australian cricket. The incident has reverberated right through the sport and around the world and had far-reaching consequences. Australian Prime Minister Malcolm Turnbull even spoke out publicly against his own country’s team and there was widespread condemnation of [...]

By |2018-04-04T07:01:11+00:00April 3rd, 2018|Uncategorized|0 Comments
  • Helliwell Media | Crisis Communications | Carlisle, Cumbria

Crisis communications and your business

“Ok, let me explain how things work. There’s no such thing as the ‘lunchtime news’ any more…what it is now, ok, is basically one long avalanche of s#@! happening in real time…with 24-hour live shovelling.” A comedic but recognisable assessment on the nature of 24-hour news from Neil Reid (David Westhead), the best character in [...]

By |2018-01-19T19:36:46+00:00October 27th, 2017|Uncategorized|0 Comments
  • Helliwell Media | Crisis Management | Carlisle, Cumbria

Getting ahead of the crisis

One of the aspects of crisis management hardest for businesses to get their heads round is being the one to break bad news to customers. Some businesses would prefer to front up only when necessary. They want to ride it out and hope people don't notice a problem. In a recent Crisis Media workshop I [...]

By |2019-04-09T10:38:19+00:00September 18th, 2017|Uncategorized|0 Comments